Refund Policy
In the unlikely event you don't love your Skinstrument Product
At Skinstrument, customer satisfaction and product hygiene are of the utmost importance.
If your item arrives damaged or faulty, please contact us within 14 days of delivery with your order number and photographs of the issue. Once verified, we will arrange a replacement or refund.
Due to hygiene reasons, we cannot accept returns or offer refunds once the protective cover, hygiene seal, or packaging has been removed, unless the product is faulty.
To qualify for a return relating to a damaged or faulty item, the product must be unused and returned in its original packaging.
Customers are responsible for the cost of return postage. We recommend using a tracked delivery service, as Skinstrument cannot be held responsible for items lost in transit.
This policy does not affect your statutory rights under applicable consumer protection laws.